FAQ

WHERE ARE MY DOWNLOAD LINKS?
Immediately after completing your order, you will receive a confirmation email from receipts@trychec.com. If you don’t see it in your inbox right away, check your spam folder. That email contains your download links.

MY DOWNLOADS ARE TAKING TOO LONG…
Although these videos are compressed to reduce size, there is only so much you can do with 35 HD videos. The files are large. Avoid downloading all of the folders at the same time. Downloading one folder at a time greatly increases the speed, and you can start watching the first videos while the second folder is downloading.

ONE OF MY DOWNLOADS JUST FAILED…
Avoid downloading all of the folders at the same time. Downloading one folder at a time greatly increases the speed and reduces errors in your download, and you can start watching the first videos while the second folder is downloading. If you have run out of download attempts, just let me know and I will reset your downloads.

I HAVE A SPECIFIC QUESTION ABOUT YOUR WORKFLOW, CAN YOU HELP ME?
Yes! I would love to help, but it is difficult to keep up with all of the questions I am receiving on a daily basis. Make sure you join the Facebook Group and post your question there. I respond as quickly and as often as my schedule allows, and more than likely, another member of the group will chime in as well. Bonus - your question will help other people!

HOW CAN I JOIN THE FACEBOOK GROUP
The private Facebook Group can be accessed HERE. Request to join the group, and as soon as you’re admitted you can join in the discussion, share your photos, ask and answer questions, and get feedback from the community!